| Here you will find answers to most common questions. If you have any questions that are not answered by the FAQ or any other page on the site, then please get in contact with us and we will get back to you as soon as possible. |
| Delivery Questions | ||||||||||
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| Discount Coupons | ||||||
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| Gift Vouchers | ||||||||
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| Privacy and security | ||
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| Shopping online |
Shopping on OldernWisdom.com s simple and safe. Click the "Buy now" or "Add to Cart" button next to the item you would like to order, and item will be added to your shopping cart, where you can later adjust quantity or remove items.
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| You can pay for your order by Credit Card
(Visa, Master card),
or with your BOV Cashlink card, or by bank transfer using your HSBC or BOV internet banking. |
| At present, we accept Cashlink, Visa and Mastercard |
| Paying by bank transfer is very fast & easy. Once you will place an order you will receive our bank account details in the email. You can use your HSBC of BOV internet banking to pay your order by simple bank transfer. When making a account to account transfer please specify your order number (you can find that number in the order email too). |
| Absolutely. We use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. |
| At the time you place your order, a thank you letter will be emailed to you with a information about your order |
| If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you, provided you return the damaged item(s) to us within 30 days of taking delivery. |
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| Delivery Questions |
For local deliveries in Malta and Gozo |
For local deliveries in Malta and Gozo:
For international deliveries |
| Orders are processed and set delivery within 24 hours. Local parcels are sent next day and take 1-3 working days to arrive (might be longer during the holidays, but usually within 5 days) |
| At the moment we do not have a retail outlet, so only online shopping is available. |
| Orders can be placed and paid from anywhere in the world, however we offer shipping to European countries only. The cost of the shipping depends on the weight of the ordered items. Delivery rates start from € 1.6 for 100gr. You will see exact cost of shipping for your order during checkout, where it will be calculated based on the weight of the items. |
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| Discount Coupons |
Using your OldenWisdom.com discount coupon is very easy - just enter your Coupon code in the field on the checkout page. Here are detailed step-by-step instructions:
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We have several types of coupons with different expiry dates and application times. Terms for each coupon are displayed on the coupon under the Coupon code.
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| Absolutely. You can use your coupon yourself and/ or pass it to somebody else. You can simply e-mail the coupon code to your friends (that's all they need to use the coupon). You and your friends can use the same coupon several times. (Please see coupon for expiry date) |
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| Gift Vouchers |
Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in he Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to some one via email. |
To send a Gift Voucher that you have purchased, you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the left hand column of each page. When you send a Gift Voucher, you need to specify the following:
Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent. |
If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for the future. |
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways.
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| Privacy and Security |
| OldenWisdom.com is committed to ensuring the security and privacy of all its web site visitors and customers. Security: Our site utilizes Security Sockets Layer (SSL), an advanced data encryption system designed to ensure the security and confidentiality of information exchanged between your browser and the OldenWisdom.com e-commerce server. All of your personal information, including credit card numbers, is encrypted and then transmitted from your browser to our e-commerce system securely. Privacy: We will not provide any personal identifying information about you to any other company without your specific knowledge and prior consent. |
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